Do you have a question not covered here? Contact support by sending an e-mail to support@ovusoft.com

How do I get Ovusoft to calculate and display a coverline?

If your fertile phase has begun, Ovusoft will automatically calculate and display a coverline on both the PC-based Chart and you WebChart, if you publish it.  The coverline will be drawn once you are close to the time of ovulation, or once your signs indicate it.  Additionally, once drawn, your coverline may change as you enter more temperature data, click here to learn more.

What does "Peak" signify on the Chart and WebChart?

The "peak" day is identified as the last day of your most fertile cervical fluid (or vaginal sensations), and is typically the most fertile day of your cycle occurring just before ovulation.  It also has the best quality cervical fluid for the sperm to reach the egg.  It is highlighted with a "P" on the Chart and WebChart, and the days following it are dry-up days sometimes numbered from 1 to 4.  These are days of decreased fertility.  The first day after peak may also be highly fertile, but the days following this are generally infertile.  This assumes that you have recorded your cervical fluid correctly and have not misinterpreted it in any way.  Because such interpretation is subjective, the peak day may not always correspond with days of highest fertility.

Peak is used in the algorithms which estimate your ovulation date and when you have entered post-ovulation infertility.  There are typically 2-4 dry-up days required (the numbered days after "P") in conjunction with a thermal shift to make a definitive estimate of ovulation.

What does "Temp count" signify on the Chart and WebChart?

To identify ovulation using Fertility Awareness, there must be at least three days with temperatures above the coverline.  The coverline is drawn 0.05° Celsius (0.10° Fahrenheit) above the highest of the preceding six temperatures (with some unusual temperatures eliminated using the Rule of Thumb or by disturbances).  The temperatures which are above the coverline are part of the "temp count".  Once you have at least three of these, ovulation may be inferred.

I can't publish my WebCharts.

If your browser just displays an empty gray box after publishing, then you need to enable Java.  Click here to learn how to do this.

Sometimes your browser will open and attempt to publish, but you might see an error message in the box within your browser:

    * Incorrect password:  This indicates that you have entered the wrong password while running the WebCharts Publishing Wizard, or that you have not yet signed up for a myOvusoft account here at Ovusoft.com.  If you know that you have already signed up as a myOvusoft user, then confirm that you have entered the correct password before publishing.  NOTE:  Downloading and/or buying Ovusoft does not automatically enroll you in the myOvusoft are of our site, you must sign up at http://www.tcoyf.com/mytcoyf/default.asp in order to do this -- it's FREE and easy, just click the link.

    * Server error:  If you get this error it generally indicates that your browser could not connect to the Ovusoft.com server.  Make sure you are connected to the Internet and try again.  If you are connected to the Internet and are trying to publish at a busy time of day (such as between 7:00 a.m. and 11:00 a.m. EST), then try again in the afternoon, when it is less busy.

If you are using AOL or Netscape as your browser, you should try making Internet Explorer your default browser and try publishing with it, instead.  Click here to learn how to do this.

If the problems persist after using Internet Explorer to publish, then send an e-mail to  support@ovusoft.com with the following information:

1) Which version of Windows you are using (Windows 95, 98, NT, 2000 or XP).

2) Your Ovusoft version number, click here to learn how to find your version.

3) The web browser and version number that you are using.  To determine this, open your browser, click Help in the browser menu, then About...  You will see the browser name and should be able to find the version number here, as well.

4) What is the location where Ovusoft says your chart may be found?

5) The text of any error messages your are receiving from your browser or Ovusoft.